Some companion animals are trained to aid people with a disability to help alleviate the effect of that disability. These assistance animals are not pets.
Assistance animals provide an important service that helps people to participate in personal and community activities more fully with confidence and independence.
What is an Assistance Animal?
An assistance animal in NSW is a dog or other animal that is either:
- Accredited under a law of a State or Territory that provides for the accreditation of animals trained to assist a person with a disability to alleviate the effect of that disability; or
- Accredited by an animal training organisation prescribed by the Commonwealth; or
- Trained to assist a person with a disability to alleviate the effect of that disability, and, to meet standards of hygiene and behaviour appropriate for an animal in a public place.
This is based on how assistance animals are defined in Commonwealth law (Disability Discrimination Act 1992). Currently neither the Commonwealth nor NSW laws provide for the accreditation of assistance animals. A working dog cannot also be an assistance animal. A common example of assistance animals includes guide dogs for the visually impaired.
How do Assistance Dogs help?
Assistance Dogs can help with a range of conditions. They help people with physical disabilities and limitations complete day to day tasks around their homes and in the community. They help people with psychological conditions, like PTSD and Autism Spectrum Disorders, feel safe, calm and confident when out in public spaces. They provide highly specialised skills to address specific needs a person might have.
Do Assistance Animals have public access rights?
In general, animals are prohibited from entering certain public places. However, a person with a disability is entitled to be accompanied by an assistance animal in public places and on public transport while he or she is genuinely using the animal for assistance. Entry cannot be refused without reasonable cause.
An animal does not need to be registered as an assistance animal under the Companion Animals Act 1998 to be permitted access to a public place or public transport. Staff in charge of access to public places and transport are entitled to request reasonable proof that your animal is a genuine assistance animal. They may be guided by their organisation’s own policy to help them to determine this.
It is unlawful to impose a charge on a person to enter a place open to, or used by the public, only because the person is accompanied by an assistance animal unless:
- It is reasonably necessary to supply additional accommodation for the animal and a reasonable charge is applied for that accommodation; or
- The owner, or person in charge, of the place reasonably incurs additional expense because the animal is present, the charge is reasonable in the circumstances and is charged to compensate for the expense.
What is a Therapy Dog?
A Therapy Dog provides comfort, companionship and emotional support to individuals, families, and people visiting or living in facilities. Therapy Dogs can particularly support people who experience:
- Behavioural, emotional, developmental, and mental health conditions; or
- Physical disabilities; or
- Isolation caused by age or illness.
Do Therapy Dogs have public access rights?
Therapy Dogs are placed with clients in the capacity of a companion animal, not an assistance animal. Therefore, they do not have public access rights.
Need more advice?
If you require more information, please visit www.assistancedogs.org.au